Welcome to the Warranties page of ChaiA Deals. We are committed to providing high-quality furniture products and ensuring your satisfaction through our warranty policies. Please review the following details carefully.

1. Warranty Coverage
ChaiA Deals offers warranty coverage on select products, including the Black Upholstered Tufted Velvet High Wingback Chair (Set of 2) by KINWELL, the Black Small Round Velvet Ottoman Stool with Hairpin Gold Base by FABULAXE, and the Black Papasan Chair with Gray Cushion by Karl Home.

2. Duration of Warranty
All qualifying products come with a standard warranty period of 1 year from the date of purchase, covering manufacturing defects and material issues.

3. What is Covered
Our warranty covers defects in craftsmanship, manufacturing flaws, and material failures under normal usage conditions. It does not cover damages caused by misuse, accidents, or improper handling.

4. Exclusions
Damage resulting from improper assembly, alterations, or exposure to elements such as water, heat, or sunlight is not covered under warranty.

5. How to Claim Warranty
To initiate a warranty claim, contact us at +1 318 948 9416 or support@chaiadeals.store with proof of purchase and detailed description of the issue.

6. Inspection and Damage Assessment
Once a claim is received, our team will evaluate the product or request additional information or photos to assess the defect or issue.

7. Repair or Replacement
If the warranty claim is approved, ChaiA Deals will repair or replace the defective item at no cost to the customer, based on product availability.

8. Shipping Costs
In cases where repair or replacement is warranted, ChaiA Deals will cover the shipping costs for the return and delivery of the repaired or new item.

9. Non-Transferable Warranty
Warranties are valid only for the original purchaser and are not transferable to subsequent owners.

10. Limitations of Warranty
Our warranty does not cover normal wear and tear, cosmetic damage, or damages caused by external factors such as accidents or misuse.

11. Customer Responsibilities
Customers are responsible for proper maintenance and care of the products as outlined in our care instructions. Failure to do so may void warranty coverage.

12. Warranty Policy Changes
ChaiA Deals reserves the right to update or modify warranty policies at any time without prior notice. Current policies are available on this page.

13. Product Specific Warranty Details

• KINWELL: Warranty covers structural and material defects for the Black Upholstered Tufted Velvet High Wingback Chair (Set of 2).
• FABULAXE: Warranty covers manufacturing issues for the Black Small Round Velvet Ottoman Stool with Hairpin Gold Base.
• Karl Home: Warranty applies to defects in the Black Papasan Chair with Gray Cushion.

14. Contact Support for Warranty Service
For warranty claims or questions, contact us at:
Phone: +1 318 948 9416
Email: support@chaiadeals.store
Address: 3017 Egan Hwy, Egan, LA 70531, USA

15. Our Commitment
At ChaiA Deals, we stand behind our products and aim to resolve any warranty issues promptly, ensuring your satisfaction and confidence in our furniture.