At ChaiA Deals, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase of products such as the Black Upholstered Tufted Velvet High Wingback Chair (Set of 2) by KINWELL, the Black Small Round Velvet Ottoman Stool by FABULAXE, or the Black Papasan Chair with Gray Cushion by Karl Home, please review our refund and return policy below.

1. Return Eligibility
Items are eligible for return within 30 days of delivery if they are unused, in their original packaging, and in the same condition as when received.

2. Non-Returnable Items
Customized, assembled, or clearance items may not be eligible for return unless they arrive damaged or defective.

3. Initiating a Return
To start a return, contact us at support@chaiadeals.store or call +1 318 948 9416 with your order details and reason for return.

4. Return Authorization
Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back.

5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method.

6. Damaged or Defective Items
If your product arrives damaged or defective, contact us within 48 hours with photos of the issue. We will arrange for a replacement or refund.

7. Refund Processing Time
Refunds are processed within 7-10 business days after we receive and inspect the returned item. You will receive a confirmation email once the refund is issued.

8. Refund Method
Refunds will be issued via the original payment method. If the original method is unavailable, we will discuss alternative options.

9. Restocking Fee
A restocking fee may apply for returned items that are not in their original condition or packaging.

10. Exchanges
If you wish to exchange an item, please contact us within the return period. The process will depend on product availability.

11. Shipping Damage Claims
In case of damage during transit, retain all packaging and contact us immediately at support@chaiadeals.store or +1 318 948 9416 for assistance.

12. Incorrect Items
If you receive an incorrect item, notify us within 48 hours for prompt resolution, including photos of the package and item.

13. Final Sale Items
All clearance or final sale items are non-refundable and cannot be returned unless defective or damaged.

14. Customer Support
For questions about returns or refunds, contact our support team at:
Phone: +1 318 948 9416
Email: support@chaiadeals.store
Address: 3017 Egan Hwy, Egan, LA 70531, USA

15. Our Commitment
ChaiA Deals strives to process returns and refunds efficiently and fairly, ensuring your shopping experience remains positive and transparent.